Booking Terms & Conditions
This forms the basis of our agreement.
In these Booking Conditions “You” or “Your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “Us” or “Our” represents Kalkan Emerald Apartment.
1. Booking Procedure
Bookings can be made by contacting kalkan.emerald@btinternet.com or through www.ownersdirect.co.uk/turkey/tk911.htm
Once I have received your initial enquiry you will receive a response within 48 hours (normally within 12 hours). On receiving your Deposit (or full payment if applicable) I will confirm your stay by issuing a confirmation by e-mail. A booking form will then be sent to you for completion. Please ensure you provide all the correct flight information etc on the form along with your contact information at home and a mobile number for while you are in Kalkan. I regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of its transmission.
2. Payment
In order to confirm your Booking, a Deposit of £200.00 per apartment (or full payment if booking within 10 weeks of arrival) must be paid to secure the reservation.
The Deposit is non-refundable in the event of Your Cancellation or failure to pay on time as set out in these terms and conditions. If, however I am able to resell the weeks at the published rate I will endeavour to return your deposit in full.
An email will be sent 2 weeks prior to your balance due date as a courtesy reminder.
3. Security Deposit
A security deposit of £250.00 is payable per apartment at the same time the balance of Your Booking is payable. All repair, breakage and damage costs will be deducted from the Security Deposit. If no deductions are required, the Security Deposit (or the balance, if deductions have been made) will be returned to You within 7 days of the end of your holiday.
4. Cancellation Policy
4.1 Cancellation by You
Should You need to cancel Your Booking, You must advise Us in writing or by email to kalkan.emerald@btinternet.com . Please ensure you receive acknowledgement from us to ensure your cancellation request is registered. Your notice of cancellation will only be effective when it is acknowledged by Us in writing or by email. Verbal cancellation will not be accepted. Your Deposit is non-refundable in the event of Your Cancellation within 10 weeks of departure
The scale of cancellation charges payable by You are as follows:
More than 42 days: 50% of the total booking value or £200 (whichever is the greater amount)
20 to 41 days: 75% of the total booking value or £200 (whichever is the greater amount)
1 to 19 days: 100% of the total booking value or £200 (whichever is the greater amount)
In the event that We are able to secure an alternative booking for the same apartment and for the same period of time as Your booking, We will refund You the cancellation charges less an administration fee of £100.00.
If the reason for cancellation falls within the terms of your holiday insurance, You should make a claim direct to the insurance company concerned for the recovery of Our cancellation charges.
4. 2 Changes and Cancellation by Us
Whilst We will always endeavour to avoid changes or cancellations, we must reserve the right to do so. If We have to make a significant change to or cancel Your booking, We will notify You as soon as possible. We will endeavour to offer You an alternative should a significant change or cancellation occur. We regret that We cannot pay any expense, cost or loss incurred by You as a result of any change or cancellation by Us. In all cases Our liability is limited to 100% of the amount received from You to date corresponding only to the specific apartment being affected.
In the event that we are forced by a “force majeure” (see clause 6) to change or cancel Your booking, We are unable to make any refunds.
5. Force Majeure
We regret that We cannot accept any liability or pay any compensation where the performance by Us or the prompt performance of our contractual obligations is prevented or affected or You otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which We could not, even with all due care, foresee or avoid. Such events include, but not restricted to, war, threat of war, riots, civil strife, actual or threatened terrorist activity, industrial disputes, natural or nuclear disaster, epidemics, health risks, adverse weather conditions, fire, property destruction, closure of airports and all similar events outside Our control.
6. Occupancy of an Apartment
The number of persons (adults and children) must not exceed 4 persons
You may take occupancy of the apartment from 3pm on your day of arrival and check out is 12 noon on your final day unless otherwise agreed. Please request this as I can almost always accommodate late checkout as many of my new arrivals arrive later in the day. However if this is not agreed in advance then 12 Noon checkout applies.
7. Arrivals
On your final payment you will be sent a Greeting Letter stating flight /transfer details and information in regard to the apartment. Please take this with you as it has my contact information and information you may need when there.
8. Breakages and Damage
You are liable for any breakage, damage or loss to the apartment, its contents and common areas whether the breakage, damage or loss is accidental or deliberate. All repair, breakage and damage costs will be deducted from the Security Deposit.
9. Keys
If keys are taken on Your departure from the apartment . We will deduct the sum of £50.00 from the Security Deposit to cover the cost of replacement keys and/or locks. Please hand to the maintenance staff on departure.
10. Liability and Insurance
It is a condition of accepting Your booking that all members of Your party have adequate travel insurance cover. Please ensure that it covers all aspects of necessary insurance including medical expenses and emergency repatriation.
11. Visas and Passports
It is a condition of Your booking that You ensure that You and all of Your party are in possession of a valid passport and obtain the necessary visas to allow entry into Turkey.
All British citizens over the age of 16 require a full 10 year passport with at least 3 months validity. All children under the age of 16, including newborn infants, require their own passport unless they are already included on a parent's passport. Children included on a parent's passport cannot travel without the adult and any children under 16 travelling without their parents require their own passport.
Any costs or fines incurred due to failing to meet such requirements will be the sole responsibility of You. We do not accept any responsibility if You cannot travel because You have not complied with any passport, visa or immigration requirement.
12. Personal Belongings
We are at no time responsible for the loss or damage to Your personal items, including money. Personal items remain the sole responsibility of You.
14. Smoking
For the comfort of all of Our guests, in addition to fire safety, smoking is not permitted inside the apartment, however, it is permitted outside on the roof terraces and balconies.
15. Children
You must accept responsibility for the behaviour and welfare of any children in Your party. Every effort is made to ensure safety in the apartments, however, any children staying at the apartments do so at Your risk.
16. Use of the Swimming Pool
Use of the swimming pool is entirely at Your risk. We accept no responsibility for damage or injury to any persons using the swimming pool at the Oliver Apartments of which the Emerald Apartment is part of.
Children under the age of 10 (or non-swimmers if older) must be accompanied by a parent or a supervising adult at all times, when using the swimming pool Oliver Apartments. Supervision is not provided at any time by Us.
Only plastic glasses are permitted for drinks around the pool please.
17. Behaviour
You accept responsibility for any damage or loss caused by You or any member of Your party. Full payment for such damage or loss (to the extent of exceeding the Security Deposit) must be paid direct to Us. If You fail to do so, You will be responsible for meeting any legal costs We incur in full, in recovering full payment from You.
We expect all guests to have consideration for other guests and third parties. This includes avoiding making excessive noise. If in our reasonable opinion or in the reasonable opinion of any other person in authority, You or any member of Your party behaves in such a way as to cause or be likely to cause damage, upset, offence or distress to a fellow guest or to any third party or damage to the apartments, or in any way damage the reputation and/or goodwill of Us, We will be entitled, without prior notice, to terminate the occupation of the persons(s) concerned. In this situation, the person(s) will be required to leave the apartment immediately. We will have no further responsibility to such person(s). No refunds will be made and We will not pay any expenses or costs incurred as a result of such termination.
18. Complaints and Problems
If in the unlikely event that You have any reason to complain or experience any problems with Your stay with Us, You must immediately inform the Property Manager and Us. Any verbal complaint or problem informed to the Property Manager and Us must be confirmed in writing as soon as possible to kalkan.emerald@btinternet.com. Until we know of a complaint or problem, We cannot begin to resolve it. Most minor problems can be dealt with and satisfactorily resolved quickly. For all complaints and claims which do not involve death, personal injury or illness, we cannot accept any liability if You fail to notify Us of the complaint or claim entirely in accordance with this clause.
19. Complaints Procedure
If You have a complaint that cannot be satisfactory resolved whilst You are staying at the apartment, You must set out the nature of Your complaint to Us in writing to info kalkan.emerald@btinternet.com. We undertake to respond to Your complaint as quickly as possible.
19. Governing Law and Jurisdiction
These Booking Terms and Conditions and Our contract with You are governed by English law and any disputes will be dealt with exclusively in the courts of England and Wales.